Please see also Privacy Policy and Terms of Use.
DISCLAIMER: The DNA Fingerprint Test family of tests comprise probabilistic predictions of genetic similarity, ancestry and admixture for personal knowledge only. Each test is a non-chain of custody form of testing and is not intended for legal or official purposes. Results may or may not confirm expected ethnic composition, admixture, relatedness, family history or genealogical determinations. Results may or may not agree with information provided by other testing or published elsewhere or private.
DNA Consultants will treat all information in customer orders, correspondence and uploads as strictly confidential and privileged. It will only be used by DNA Consultants personnel to fulfill the customer’s orders in their secure online account or improve product quality. All information supplied to our clients in the reports and results you order is completely private and “for your eyes only” as our client. DNA Consultants does not maintain publicly accessible genealogical or genetic data linked to a client’s personal information or name, nor do we exchange any of our data with others or use it to expand internal databases for new product development. Once your product is shipped to you or posted to your account, you are solely responsible for its further use. Within the restrictions of copyright law, you may share your report with others and even post parts of it on social media sites like Facebook, DNA Communities and Twitter.
ANY ATTEMPT TO REPLICATE DNA TEST RESULTS OR REVERSE-ENGINEER OR DATA MINE UNDERLYING PROGRAMS FOR RESALE IS EXPRESSLY FORBIDDEN.
If you order a lab test we will respond to your order and send you your sample collection kit within two business days by U.S. Postal Service (or the method you pay for extra). This is the default shipment method and it is free; you may opt for and purchase other means such as International First Class postage. In no case is delivery guaranteed. Please contact us if you think your package may have been lost. You may pay by credit card (AMEX, Discover, MasterCard, VISA, PayPal and EURO are accepted), personal check or money order. Make out checks to DNA Consultants. Do not send cash through the mail. We do not accept purchase orders. Our charge card orders are handled by a secure server in which you can have complete confidence. You may e-mail us, call us or write to us about special requests and handling. Your order is processed once you place it and your financial institution may report it “shipped” once your payment has been posted. “Merchant DNA Consultants” will appear on your email receipt for credit card orders. You may not receive a refund or reverse the charge made on your credit card once you have made an upload of your raw genomic data or returned your sample to the lab and it goes into processing and fulfillment.
Orders are completed about three weeks from the time of the receipt of your sample at the lab. In each case, the results are placed in your secure account and you receive an email notification that the order is complete.
All the information relating to DNA population comparisons provided by our staff is as accurate, thorough and up-to-date as possible. Information supplied to you as the end-user in our confidential results in your account is not liable for revision, recall, or continuing updates but is provided “for pay” and “as is,” without any warranty.
RETURN AND REFUND POLICY
NO REFUND, EITHER PARTIAL OR FULL, AND NO CHARGEBACK IS POSSIBLE AFTER YOU HAVE RETURNED A SAMPLE TO THE LAB OR RECEIVED YOUR RESULTS ONLINE IN YOUR SECURE ACCOUNT FOR SERVICES. NO EXCEPTIONS!
If after receiving your results, you are dissatisfied with the quality or accuracy of our information, you may, at the sole and exclusive discretion of DNA Consultants, receive a remedy in the form of a revised result upon notifying us in writing, i.e. by email or snail mail. The remedy is not to include any additional lab work, and the value of the remedy is not to exceed the price of your purchase. Resolution of your complaint is deemed complete in our sole and exclusive judgment.
DNA Consultants provides information services that are professional and reliable according to the state of ancient DNA, population statistics and genetics science. We do not provide legal or medical services. No product is intended for the diagnosis or treatment of disease. DNA Consultants is not responsible for the opinions expressed by others in the literature cited or linked to on our Web pages.
DNA Consultants operates as a worldwide Internet store for consumers, with professional offices domiciled in the United States and subject to the U.S. Commercial Code, ordinances of the city of Longmont, Colorado and laws of the state of Colorado. Its parent company is DNA Testing Systems, L.L.C., a Colorado corporation. The company was founded in 2003.
Revised November 22, 2019.
